JBS Software
MAXA - Online Help - Last updated December 19, 2006
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| 1. | Configuring the function keys on Wyse 55 terminals.
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| 2. | What should the terminal settings be?
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| 3. | The printer is very slow when printing from within Windows. This can be corrected by adjusting a windows setting.
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| 4. | Enabling the serial port on Windows 98 computers. Certain computers need to have the serial port enabled before it will work properly.
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| 5. | How can I speed up the computer when restarting in the MS-DOS mode?
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| 6. | What is the pin-out on the cable connecting the terminal to the computer? A 'null-modem' connection is used between the 2 devices. The following pin-out is required (assuming 25 pin adapters)...
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| 7. | How can I place the customer list in alphabetical order?
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| 8. | Can A PC be used in place of a dumb terminal? Yes. On the MAXA install diskette there is a program called MAXTERM.EXE. This is a terminal emulator program that enables the computer to function just like a terminal. The cable connecting the computer running MAXTERM.EXE to the main computer will attach to the serial port on both computers. There must be a null modem adapter in between the 2 computers. By default MAXTERM.EXE will use COMM PORT #1. If for any reason, COMM PORT #2 must be used, add the number '2' to the end of MAXTERM when starting the program. MAXTERM 2 Note: Although XP computers work fine running Maxa, they do not work well running MAXTERM. Use Windows 95 or Windows 98 computers when running MAXTERM. If you would like to have a Windows 2000 or XP computer run as a terminal we recommend downloading some shareware called 'wiseterm'. It can be downloaded from many sites. Try a keyword search of 'wiseterm' in Google or Yahoo.
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| 9. | Will the sales data and customer list information from previous versions be preserved when I update to version 4.60? Yes. The data format for version 3.20 and up is the same as the format for version 4.60. If you are running previous versions (lower than version 3.2) the data will have to be converted. Contact JBS for the conversion program.
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| 10. | How can I view a list of the tax-exempt bidders for an auction?
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| 11. | Why is the data on my printouts, especially the 3-across labels, out of alignment? It is likely that you are working with the incorrect printer driver. MAXA sends certain commands to the printer to control the font. If the incorrect printer driver is being used, these commands will not be properly interpreted by the printer and the reports will be out of alignment. To change the printer driver...
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| 12. | How can I change the invoice messages? There are 3 messages that apply to invoices. The 'heading' appears on all invoices and reports. The 'buyer invoice message' appears at the bottom of each invoice except if the buyer is tax-exempt. In that case, the 'tax-exempt buyer invoice' appears. To change the messages...
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| 13. | Why does a blank page print after each invoice? The buyer invoice message(s) are too long. Make sure that the message(s) only take up as many lines as necessary. To modify the invoice messages see...
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| 14. | How can I get a list of all invoices with a 'balance due' method of payment? From within the current auction...
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| 15. | When recording a split payment for an invoice I was not given the opportunity to enter a check number. When enter a split payment where one of the payment methods is a check, make sure to enter the check portion last. Then you will be given the opportunity to record a check number.
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| 16. | What is the difference between 'Unposted' items and 'Not Sold' items? 'Unposted' items are inventoried items that have not been clerked. 'Not sold' items are items that have been clerked with no price, buyer, or quantity. To view 'Unposted' items...
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| 17. | Can I have my Windows 95 or 98 computer start directly in DOS? Yes. Follow the steps detailed below...
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| 18. | How can I combine several items for one price? On the item line of the clerking screen place a single dash (-) or a double dash (--) between the item numbers. A single dash represents the word 'and' and the double dash represents the word 'through'. For example...
Items cannot be grouped on the secondary clerking screen.
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| 19. | How can I clerk several items at one time with each being sold for the given price? When entering the combination of items on the item line of the clerking screen, add the '@' character to the end of the combination. For example...
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| 20. | Can I add a 'Sold with' item to a previously clerked group of items? Yes. Follow the steps below...
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| 21. | When do I have to void an invoice? Any time any of the amounts (price, quantity, tax, premium) on an invoice need to change, the invoice must first be voided. To void an invoice...
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| 22. | Where can I buy reconditioned Wyse 30+ or Wyse 35 terminals? MTI, a Texas company, can provide warrantied terminals for around $200-$250. They can be reached at 800-288-1487. Tell them that you are configuring your JBS system and they can get you set-up.
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| 23. | Why aren't the purchase totals for each buyer updating? MAXA does not automatically post the purchase totals to each name on the customer list. The purchases are added when the 'Update' feature is selected from the 'Previous auctions' area. To post purchase totals for all auctions to all names on the customer list...
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| 24. | I'm using the update procedure correctly but my customer list is not being updated correctly. When MAXA updates purchase information it compares each bidder name to the names on the current customer list. If any change is made to the name, either on the customer list or on the buyer list, MAXA will not be able to update the purchase information on the customer list. Also, the customer must have a first and last name. If a customer only has a company name, the records cannot be updated. If there are several identical names on the customer list, MAXA will collect all purchase information and post it to a single name.
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| 25. | Can I import an Excel spreadsheet into MAXA? Yes! This powerful feature lets MAXA share data with practically any database or spreadsheet program. In order for MAXA to be able to work with the data from another program it must be formatted correctly. The steps below describe how to take an Excel spreadsheet and place it into a tab-delimited ASCII format. For this example we are going to assume that the spreadsheet has 2 columns; the item numbers are in column 1 and the descriptions are in column 2. We are going to save the Excel file to the C:\MAXA\IMPORT folder. Follow these steps in Excel...
Note: If you are having trouble importing a file try...
More information on manipulating data with Excel can be found in the MaxaNet Reference Guide.
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| 26. | How can I quickly register all of my permanent bidders? First, we make several assumptions.
To quickly assign all permanent bidders a code of 'B' follow the steps below...
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| 27. | Can a MAXA inventory be exported? Yes! MAXA data can be exported in a format that can be viewed by spreadsheets, databases, and word processors. It can also be exported directly into an HTML format so that your inventory can be viewed on the Internet. To export inventory data, a format file must first be created. In this example we are going to export the item number and the full description. Follow the steps below to create a format file...
~b^~e ~f ~g ~h ~i The '~' character followed by a letter will be replaced by the inventory information. In this format file the codes will be replaced as follows...
The format file only needs to be created one time. Once created it can be accessed by using the following commands...
Refer to the help files of the spreadsheet or database programs for more information on how to import the text file.
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| 28. | Codes used to export inventory information and to print custom inventory labels, forms, and reports
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| 29. | Codes used to export name information and to print custom name labels, forms, and reports
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| 30. | Codes used to print seller checks
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| 31. | Can I print a report that lists all items sold for a single seller over any number of auctions? Yes. In order for this report to work correctly, the seller must be given the same selling number for each auction. To view the report select the following commands...
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| 32. | What are the required settings of the computer serial ports?
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| 33. | When starting MAXA from the Windows desktop, the screen is very small. Can it be changed to a full screen? Can the Window size be changed? Yes. By pressing 'Alt-Enter' the screen will be changed to the full size of the computer screen. Pressing 'Alt-Enter' again will bring the screen back to its original size. If you are running Maxa in a window...
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| 34. | Can the list be placed in alphabetical order? Yes. From the main menu...
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| 35. | Can I copy an entire buyer list into a customer list? Yes. The following commands are best entered from the C: prompt. (replace the mmddyyyy with the actual date)...
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| 36. | My system just locked up. My terminals are still working but I can't enter any commands on the main computer. When a printer switchbox is being used and either one of the printers is not online the main computer will freeze. To correct the problem make sure both printers are online. This issue will be resolved in a future release of MAXA.
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| 37. | Is there a report that lists all of the changes made to the sales data? Yes. A log file is created as items are clerked. This file can be viewed but information in this file cannot be modified. To access the log file...
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| 38. | Programming the function keys (F1 - F4) on Wyse 30+ and Wyse 35 terminals. If you have purchased a reconditioned terminal there is a possibility that the function keys will need to be reset to the default settings. To reset the function keys...
Continue pressing the up arrow key and remove any characters to the right of the labels. Repeat the process until the 'F1' key is displayed. To save the changes press 'Shift-Setup' and any the 'Save changes?' question with a 'Y'
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| 39. | How can I prevent inventoried items from being clerked more than 1 time? By default MAXA allows inventoried items to be clerked more that once. To change this setting...
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| 40. | Can a MAXA customer list be exported? Yes! MAXA data can be exported in a format that can be viewed by spreadsheets, databases, and word processors. To export name data, a format file must first be created. In this example we are going to export the information needed to print mailing labels. Follow the steps below to create a format file...
~b^~c^~d^~e^~f^~g^~h The '~' character followed by a letter will be replaced by the name information. In this format file the codes will be replaced as follows...
The format file only needs to be created one time. Once created it can be accessed by using the following commands...
Refer to the help files of the spreadsheet or database programs for more information on how to import the text file.
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| 41. | How can I change the date in the lower right corner of the MAXA screen? The date that prints in the lower right corner of the MAXA screen (and also the clerking terminal) is the computer's system date. To change the date on computers running Windows, double-click on the time in the lower right corner of the desktop. To change the date on computers running DOS...
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| 42. | How can I make a back-up of a file that is too large to fit onto a diskette? Get to the C: prompt and type the following commands... (we will assume in this case that the customer list name is CUSTOMER.LST)
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| 43. | Can I backup all of the MAXA files to a zip drive? Yes. Assuming that the zip drive is drive E:, follow the steps below from a C: prompt...
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| 44. | What is the typical cable arrangement when attaching a terminal to the computer or terminal splitter? Starting with the computer serial port or port A through D on the terminal splitter going towards the modem port on the terminal... New style cables...
Old style cables...
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| 45. | What is the typical cable arrangement when attaching a clerking computer (versus a terminal) to the computer or terminal splitter> Starting with the main computer serial port or port A through D on the terminal splitter going towards the serial port on the secondary computer... New style cables...
Old style cables...
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| 46. | What are the settings on the printer switch supposed to be set to? There a 2 switches on the printer switches. The one should be set to 'auto' and the other to '1 to 2'. When using a printer switch make sure that both printers are online at all times. With the Okidata printers that most customers use that means that the 'SEL' light must be on.
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| 47. | Can 'No-sale' fees be added to a settlement report? Yes. To add no-sale fees to a seller settlement report add them as itemized expenses. To add an itemized expense to a seller settlement press the letter 'I' for itemize.
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| 48. | How can a sliding scale commission be applied to a seller's items? Step 1. Make sure that all of the commissions are listed in descending order (commission #1 being the highest rate, including minimum commissions, and commission #9 being the lowest). To set the commissions...
To apply the sliding scale to all items in an auction...
Here's an example... Setup the commission rates...
Setup the sliding scale breakpoints...
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| 49. | How can I place my inventory onto the web using MaxaNet? You must be using MAXA, version 4.30 or higher to utilize the following features. The instructions below assume that the appropriate categories and photo file names have been added to the inventory. From the main menu select the following options...
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| 50. | How can I place realized prices onto the Internet using MaxaNet? You must be using MAXA, version 4.30 or higher to utilize the following features. The instructions below assume that the appropriate categories and photo file names have been added to the inventory. From the main menu select the following options to post the prices to the inventory...
Remember to change the display format in MaxaNet to 'realized prices'. This option can be found in the auction details section of the administration screens.
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| 51. | How can I create a 'realized prices' format file for use with MaxaNet? From the main menu select the following options...
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| 52. | How can I change the date of an auction?
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| 53. | How can I view all of the bidders who attended several auctions? Step #1: Apply purchases for the selected auctions to the customer list.
To use this information you'll need to be in the customer list.
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| 54. | How can codes be added to all buyers at a single auction? Do not add the codes to the bidder list! From the main menu...
To isolate these names...
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| 55. | How can the Proxim radios be reconfigured?
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| 56. | A 'key is missing' message appears when running Maxa 4.60 (or higher) on Windows XP and 2000 computers. A driver needs to be downloaded to support the key on the newer operating systems. On the web...
If you still see a 'key is missing' message after installing the driver then try the following...
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| 57. | Configuring Maxa (4.62 or higher) to work with Windows-only printers In Maxa...
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| 58. | Using an Okidata Microline 320 printer with Windows XP and Windows 2000 (Maxa 4.62 or higher). In Maxa...
It is important that Maxa is running in a Window vs. in a full screen. If you try to run Maxa in a full screen on Windows XP or 2000 computers, the Maxa screen will minimize after every print job. If Maxa is run in a Window then you'll see the print screen flash but then return directly to Maxa.
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| 59. | Adding left bids with Maxa, version 4.62 Left bids can be added to the system from any clerking terminal, even the secondary clerking screen located on the main PC. Left bids can be added before and during an auction. To record a left bid, record the sale as you normally would. Instead of leaving the quantity field blank or putting in a quantity, type in a 'B'. The information will be recorded with a seller, item, description, price and a negative buyer number. The entry will be ignored by all reports except the left-bid report.
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| 60. | Adding inventory from the terminals during an auction (4.62 or higher) Make sure that you have already created an inventory file.
Repeat the above step from any terminal. To convert the 'Not-Sold' items into inventory...
The no-sales will be added to the current inventory file and removed from the current auction. The inventoried items can now be pulled up on the clerking terminal by entering the item number in the item field on the terminal. Items that are converted from 'Not-Sold' items into inventory cannot be grouped (1--5, 1-5, 1-5@, etc) until you exit to the main menu and re-enter the current auction. If you exit the current auction and attempt to re-enter the current auction you may see a message stating 'Optimize inventory'. Simply go into the inventory area and exit to the main menu. You will then be able to re-enter the current auction.
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| 61. | Is there a way to export the Maxa report information? Sales data, invoices, and settlements can be exported to a tab-delimited file. Buyer and seller lists can also be exported. Sales, invoices, and settlements
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| 62. | In the middle of an inventoried sale, what if someone finds an item that was not included in the original inventory? Just have the clerk record the item number (ex: 100A) on the item line on the clerking screen. Since there will not be a match in inventory the clerk will then have to provide the item description.
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| 63. | How can I clerk an inventoried item that has a recorded quantity to several bidders? Maxa does not tie itself too tightly to the quantity information found in the inventory area. You will be able to resell the item as many times as you want --- even if you want to sell more than the quantity that was originally listed. If you intend to split an item to several bidders make sure the 'Check for previous' setting is not set to lock.
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| 64. | The 'Evaluate ports' option is missing in version 4.62. Where is it? Evaluate ports is no longer in the hardware menu. There is a program in the \maxa folder called RX.EXE. It will provide the evaluate ports function as before.
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| 65. | We have some items that we want to charge a buyer's premium on and other items that we will not. All items will be non-taxable. How can we set this up? Setup the following under Setup/rates Taxes...
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| 66. | How can I print invoices from the terminals? From the clerking screen...
All invoices will print on the main printer or, if a second printer is attached, to the second printer. It is important the auction menu is displayed on the main computer at all times when printing invoices from the terminals. Otherwise, the terminal generated invoices may not print immediately.
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| 67. | How can I print settlements from the terminals? From the clerking screen...
All settlements will print on the main printer or, if a second printer is attached, to the second printer. It is important the auction menu is displayed on the main computer at all times when printing settlements from the terminals. Otherwise, the terminal generated settlements may not print immediately.
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| 68. | What is the difference between the 'Customer list' option in the current auction and the 'Customer list' option available on the main menu? When working with the 'Customer list' option while in a current auction we are making the assumption that all newly added names are bidders. When a bidder is added to the customer list from within the current auction...
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| 69. | Only some of our bidders have permanent bidding numbers. How should their information be stored? On the customer list add the persons permanent bidding number to the ID number field. Also add a code of P (for permanent) or another code that you have not already used to the Codes field. Do this for each of your bidders that has a permanent number. To quickly register these bidders for an auction try..
Any name that has both an ID number and the code you selected will be copied from the customer list to the buer list for that event.
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| 70. | How does the magnetic driver's license reader attach to my computer? How do I use the scanner? check back soon...
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| 71. | How can bidders be added from terminals? How can sellers be registered from the terminals? check back soon...
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| 72. | 2 people bought items on the same number. How do I split their purchases into 2 separate invoices? check back soon...
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| 73. | How can I pro-rate auction expenses between my sellers? When expenses are pro-rated between sellers each seller will be charged the percentage of the expense based on their sales contribution to the auction total. For example if you had 2 sellers; one sold $100 and the other $900 and there was an advertising expense of $100 that was to be pro-rated, one seller would be charged $10 and the other $90. Enter the full expense for a single seller. To do this...
The expenses will appear to be charged against the seller that they were entered under. If you press the letter 'S' (for style) while pointing at the expense, the expense type will change from the seller number to 'ALL' to 'PRO'. All meaning that everyone will get the expense; Pro meaning that the expense will be pro-rated. At this time (verion 4.65) sellers cannot be excluded from pro-rated expenses.
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| 74. | Can the inventory be exported with the buyer and selling price? Yes! MAXA data can be exported in a format that can be viewed by spreadsheets, databases, and word processors. It can also be exported directly into an HTML format so that your inventory can be viewed on the Internet. To add the price and buyer number information to the inventory...
To export inventory data, a format file must first be created. In this example we are going to export the item number, buyer number, price, and the full description. Follow the steps below to create a format file...
~b^~a^~m^~e ~f ~g ~h ~i The '~' character followed by a letter will be replaced by the inventory information. In this format file the codes will be replaced as follows...
The format file only needs to be created one time. Once created it can be accessed by using the following commands...
Refer to the help files of the spreadsheet or database programs for more information on how to import the text file.
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| 75. | Can the buyer number be printed on the seller settlements? Yes. See...
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| 76. | How can I copy a bidder list from one auction to another? This cannot be done from within MAXA. You need to get to a C: prompt and then type the following commands. For these example we will use a date format of 'mmddyyyy' for the date that you would like to copy the buyer list from and 'MMDDYYYY' for the date that you would like to copy the bidders to.
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| 78. | My notebook computer does not have a serial port. How can one be added? The ideal notebook computer will have a built-in serial port (with 9 pins). If your computer does not a PCMCIA card can be added to provide that function. We have successfully used a Quatech SSP-100. It can be configured to function as either Com1 (3f8, IRQ 4) or Com2 (2f8, IRQ 3) The Quatech adapters can be purchased from a number of providers. Do an Internet search to find one. Consult your computer support person for help configuring the card.
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| 79. | How can I increase the size of the Maxa window running in XP? Once Maxa is up and running, right-click the upper right corner of the Maxa window. Select the Properties option and then the Font tab. Select 'Lucida Console' and then change the font size to 20 or 24. Make sure you save the changes so that the window will be larger each time you run the program.
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| 80. | A buy-back item was printed on an invoice incorrectly. How can the problem be corrected? First, the invoice must be voided...
Then, the items need to be modified (from the buyer invoice screen)...
The price will be preserved and the quantity will be set to 0. The invoice can then be reprinted.
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| 81. | I can't see any text at the bottom of the Maxa screen... The screen colors need to be adjusted. See...
Maxa supports a number of screen colors. Press enter on the listed options to change the screen colors. It is important that you can see the text on each of the 3 labels to the right of the color menu...
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| 82. | Can multiple catalogs be printed at one time? No. Maxa will only print one worksheet, catalog, report, etc.. at a time. If you would like to run multiple copies of any report this can be accomplished by first exporting the report and then printing copies in MS-Word, Works, Excel, etc.. See help topic #27 for details.
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| 83. | Can Maxa mailing labels be printed with MS-WORD? Yes. First the names must be exported and then they can be merged directly on to mailing labels within Word...
In MS-Word...
With Word 2003 the process is similar but there are a few changes...
Note: It really helps if the first record of the data that you are exporting has all of the fields filled in (first, last, company, address, city, state, zip). This makes mapping the data much easier.
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| 84. | How can an extended buyer invoice message be added? If you edit the invoice messages files using the Maxa editor you can only have 80 characters per line. To have more characters per line ou have to modify the message files using an editor like Notepad. From the windows desktop...
Then...
Start each line with a pipe character (double vertical dash) and list up to 120 characters per line. The file can can have up to 30 lines of text. Make sure to save the file after you make changes. To see how the messages will appear on the invoices...
In order for the text to print properly with Maxa, it is important that the printer setup be correct. See...
The tax-exempt buyer invoice message and the seller settlement message can be modified using Notepad as well.
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| 85. | When I view the buyer or seller lists in the previous auctions area they are blank. Why? If you are registering your buyers and seller with each auction and the names are not appearing on the buyer or seller lists the 'Permanent ID numbers' setting is set to Yes. If it is set to yes, all names are added directly to the customer list. To change the permanent ID number setting see...
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| 86. | There are unusual characters in the notes area of the customer list. How can they be removed? If a customer list is improperly copied from one machine to another there is a chance that it may become corrupted and junk characters may be introduced. We have a utility available that can clean a customer list in the event that junk characters are present. A download is available. Save the downloaded file to the C:\MAXA folder. Then, from the C: prompt...
A menu will appear. Select the 'Clean a customer list' option. Make sure that you make a backup of the customer list before you clean the list.
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| 87. | How can the seller commission be changed for all sellers at one time? To change the commission on all items...
To change the commission rates associated with commission numbers 1-9 see...
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| 88. | How can a cumulative commissions be applied? This required version 4.62.6 or higher. Here is an example of a cumulative commission structure...
Using notepad, create a file called C:\MAXA\FCOM.DAT In the file add the following lines...
35 134.75 209.60 609.50 0 0 0 0 0 Each line represents the offset commission to apply to each commission number. In Maxa, set the commission rates (Setup/Rates/Commissions) as follows...
Next create a sliding scale (Setup/Rates/Sliding commissions/1-9).
To apply the sliding scale (after the auction)...
The appropriate commissions (precentage and dollar amounts) will appear on the settlements. It may be helpful to display the commission structure in the seller settlement message (Setup/Invoices/Messages/Seller settlement message) to help explain the commission structure.
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| 89. | Can the 'Premium' label on buyer invoices be changed? We have a utility available that can replace the premium label. A download is available. Save the downloaded file to the C:\MAXA folder. Then, from the C: prompt...
The program will prompt you to enter a new premium title.
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| 90. | Can Maxa be configured to handle some of the crazy tax calculations found in some states? Yes. Tennessee in particular has a difficult tax situation. Here's an attempt at explaining it.
And this applies to each item --- not the invoice total! Using notepad, create a file called C:\MAXA\FTAX.DAT In the file add the following lines...
-8 80 0 0 0 Each line represents the offset tax to apply to each tax class, starting with the standard tax class (Y), then A, B, and C. In Maxa, set the tax rates as follows...
The standard tax class (Y) has an offset of $0. The class (A) has an offset of -$8.00. This is arrived at by taking the difference in the standard tax (9.25%) and the tax rate for class A (9.75%) and multiplying that times the breakpoint of $1600 to get the offset of -$8.00. We make it a negative since the second rate (A) is higher than the standard rate (B). The offset for tax class B is $80. This is calculated by taking the difference between rates A and B (2.75%) and multiplying that times the second breakpoint ($3200) = $88 and adding the earlier offset (-$8) to come up with $80. So... any item that sell for less than $1600 will be charged a flat 9.25%. Any item that sells between $1601 and $3200 will be charged 9.75% on the item price less $8. Any item selling for more that $3200 will be charged a rate of 7% for the full amount plus $80 per item. To have the items properly taxes each must be assigned to the appropriate tax class (Y, A, or B). This can be done easily in the modify/view sales data area. Sort the items in to price order and then use the space bar to mark the items in a given price range (ex: $1601-$3200) then press 'M' for marked and change the tax class to 'A'. Repeat the process for items over $3200 and set the tax class to 'B'. It is pretty obvious that the people who make the tax laws in Tennessee never have to collect it!
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| 91. | The tax on items in our state have a cap of $300. How can that be applied in Maxa? Let's assume that the tax rate is 6%. If we take the $300 cap and divide it by the tax rate (.06) we get a result of $5000. All items that sell for less than $5000 will be charged the standard tax rate of 6%. All items that sell for more than $5000 will be charged a flat $300. First we have to make sure the appropriate tax rates are setup...
When items are clerked, the tax class on the item can be changed from Y to A if the selling price is above $5000. You can also...
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| 92. | How can inventoried items that were not sold be included on seller settlements? Can unsold inventory items be added to the seller settlement reports?
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| 93. | How can auction data files be copied from a CD drive into MAXA? With many computers no longer having 3.5" floppy drives, The backup and restore process built into Maxa are no longer effective. To make a backup copy of your Maxa files you can use a CD burner to copy the entire Maxa folder to a CD. To restore individual sales files from a CD to the Maxa system...
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| 94. | How can the serial port on my IBM Thinkpad notebook be turned on? At the C:\> prompt type CD THINKPAD and enter For general help type PS2 ?. To disable the IR port type PS2 IR DISABLE. To enable COM1 type PS2 SERA ENABLE. Reboot the computer.
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| 95. | How can per item fees be added prior to the auction so that they automatically appear on the buyer invoices? Here's how...
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| 96. | How can I delete sales from my previous auctions list? From the main menu...
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| 97. | What are the settings for WiseTerm? Wiseterm is software program that allows Windows XP and Windows 2000 computers equipped with a serial port to function as a Wyse terminal. To configure Wiseterm...
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| 98. | How can I customize the labels at the bottom of the customer input screen (Ex: driver's license, email, fax, notes, etc.)? See...
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| 99. | Why does maxa get minimized every time anything is being printed? If the printer port option is set to 'Windows-3', Maxa is calling another program to process the printing. Make sure to run Maxa in a window (vs. a full screen) and then the Maxa screen will not get minimized. Press Alt-Enter to toggle between the full and window screens. See help topic #79 for tips on how to increase the size of the font.
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| 100. | How can the next item number be automatically displayed on the clerking screen? See...
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| 101. | How can the journal printing be turned off? On? See...
To see and/or print a consolidated list of all the items sold in a single report see...
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| 102. | Some reports are not printing properly on my 'Windows-only' printer. How can this be fixed? When Maxa uses a Windows-only printer the program is unable to control the size of the fonts on certain reports. This is especially the case when printing customer list information. One remedy is to export the data into Excel or Works and then use that program to view, sort, filter, and print the data. See help topic #40 more more details on exporting the customer list. Another remedy is to create a custom report format the allows the data to be displayed in such a way that the lines will not be truncated. Follow the steps below to create a custom report format...
~A ~B ~C ~i The '~' character followed by a letter will be replaced by the name information. In this format file the codes will be replaced as follows...
The custom report format only needs to be created one time. Once created it can be accessed by using the following commands...
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| 103. | I recently updated to a new version of Maxa and my inventory files have disappeared. How can they be retreived? The format used to store inventory information has changed from previous versions of Maxa. The older inventory files end with .CAT, the newer version of inventory files end with .CDF. Create a new inventory. See...
Then...
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| 104. | Our sellers are paying the credit card fees. How can that be determined if there are multiple sellers? Print the following report...
Then...
This approach will not be entirely accurate if buyers are paying with a credit card and any other method of payment.
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| 105. | Can I copy a buyer list from one auction to another? Yes. The following commands are best entered from the C: prompt. (replace the mmddyyyy with the original date and MMDDYYYY for the destination date)...
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| 106. | Can a USB key be used with Maxa? Yes. Contact JBS to purchase a USB key to replace your existing parallel key. Run setup to install the latest version of Maxa. Then...
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| 107. | I've accidentally deleted my customer list. Can it be recovered? Yes. First you will need to download a utility program called mxundel.exe. Copy the file to the C:\MAXA folder. Get to a C: prompt and then CD\MAXA to change to the C:\MAXA folder. To run the utility type... ... replacing the ????? with your customer list filename. All names that have been deleted since the last time that the 'optimize' feature was run will be restored.
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| 108. | Can invoices be sent to a file so that they can be emailed instead of printed? Yes. You'll need a program like Adobe Acrobat to do this. To do this you need to setup Adobe to appear as a printer on the system. Once that is done you can direct Maxa to printer to this virtual printer.
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| 109. | Can a terminal be tested without being connected to a computer? Yes. On the back of the terminal you'll see a MODEM port with 25 holes. Bend a small paper clip to bridge holes 2 and 3. See pin layout below... x x x x x x x x x x 3 2 x With the paper clip attached you'll be able to type on the keyboard and have the characters display on the screen -- even thought the terminal is not connected to the main computer.
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| 110. | The premium and tax amounts are not being displayed on the screen when invoices are generated on the terminal(s) To have the premium and tax amounts display on the terminal make sure that the default tax class is set to 'Y' -- even if no tax is being charged. In the event that no tax is being charged set the default tax class to 'Y' and then set the tax rate to 0%.
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| 111. | Can I create a boot diskette to start MaxTerm Yes. You'll need a blank diskette and a machine running Maxa on Windows 98 with a diskette drive.
The disk is now ready. Place it into the computer before you turn it on. Once booted, the computer will display the A: prompt. Type MAXTERM or MAXTERM 2 to begin.
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| 112. | Can the emails collected in MAXA be added to an email program like Outlook? The emails can be extracted and stored in a text file. From there they can be imported into any number of different mailing programs. To isolate the names with email addresses...
The names with email addresses will appear. The next step is to create an export format to save just the email address. This will only have to be done one time.
The format file has now been created. Now to actually export the email data...
Now that the .TXT file has been created it can be opened by any number of programs like NotePad, WordPad, Excel, Word, etc... The email addresses can be copied into your email program from here.
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| 113. | A customer list has exceeded 30000 names and can't be accessed. Is there a way to fix this? Save the download to the C:\MAXA folder on your computer. Get to a C:\> prompt on the computer and change to the C:\MAXA folder. MXTRUNC listname Replace listname with the name of the customer list you are trying to access.
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